Policy

Exchanges / Refunds will be given up to 7 days from when the product was received. Please make sure that you have carefully reviewed your order before finalising your purchase. 

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Returns

Returns must be sent back within 14 days and in perfect original sale condition, unworn. Tags must not be broken.
We can't refund your original or return postage costs unless product is faulty / incorrect.

 

Footwear

Returned footwear must be in box, with original packaging. 
Soles must have no wear. If footwear is returned with wear / damage these will be returned back to the customer.

Sales Items
Sale items can be returned for exchange / store credit.
Free returns are not available on sale items.

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3. Privacy Policy

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Protecting your privacy is important to us. We hope the following statement will help you understand how Refreshclo. collects, uses and safeguards the personal information you provide to us on our site.

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Information Collection and Use

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Refreshclo. uses Wix Online Software to schedule, register, and collect visitor data. This information is for internal purposes only. We use this information to communicate and provide you with the best services. You may visit their website to acquire information about the company and their privacy policies. The software or third party programs that we have chosen are highly secured.

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eNewsletter

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Our online subscribers and customers may receive newsletters or other email communication from us. You may choose to continue the subscription or to unsubscribe. Newsletter subscription requires your email address and simple profile information. We use this information in the same manner as we use the Wix online software. If you decide to unsubscribe, you may follow the instructions that appear at the end of the email newsletter. We do not send unsolicited emails (spam).

 

First degree and Second degree communications

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We have features where you can personally submit information directly to us, such as contacting us with a question or feedback. Again, this information is for internal purposes only and to help us serve you better. Our site may also offer interactive and social media connections. Please note that if you decide to voluntarily disclose any personal contact information through this second degree communication method, information can be collected and used by others. You are solely responsible for the content or the information you disclose.

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Cookies

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When you visit our website, a short text file called a cookie may be stored in your computer. A cookie is used to store small amounts of information. Please note that Refreshclo does not use cookies to retrieve any personal information from your computer. Some of the information collected is for traffic analysis only. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/ or notify you before they are placed.

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Third Parties

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We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for any purposes. Under no circumstances will your personal information be disclosed to any third party unless we seek your expressed consent or are required to do so by law.

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Security

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Your personal information is extremely important to us. We store your personal information securely. Upon request, we will delete any information that you no longer want us to hold.

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Links

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Refreshclo. may provide links to other organization’s websites. We are not responsible for those other sites and their privacy policies. We advise you to check their privacy policies.

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Privacy policy changes

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We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this policy from time to time.

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For more help please contact:  refreshcustomerservice@hotmail.com

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