Choose products from our site first. When you have made your selection, choose your size and click on "add to cart". Once you are ready to complete your purchase, visit your shopping bag and click on "Proceed to checkout" to be led through the checkout process.

- Save various billing and shipping addresses to speed up the ordering process. - News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more. 
 - Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.
 - As soon as you have registered an account, you are able to access the Refreshclo Members club. If you choose to not sign up when creating an account, you can go to the ‘Profile Information’ section of your account to sign up at a later date.

If you wish to modify or cancel your order, please send an email to customersupport@refreshclo.com as soon as possible. We will make every effort to accomodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be changed.

Once your order has been placed, we will send you an email or sms with tracking number and links when your order shipped. Also you can contact our customer service to check your orders tracking.

We use DHL and EMS express for the fast and most reliable service.

Yes, you can order from Refreshclo via DHL Express. Duties and fees need to be paid at destination by the receiver (who will need to clear the shipment in their own name) Terms and Conditions will have to be accepted before purchasing.

Order will be shipped out within 3 days. For international orders, usually it will be received within 7-10 days after your order has been placed.

Different products have different sizes. There are slim fit, regular fit and oversize fit. Please check size chart or contact customer service to help you for size picking.

Due to high volumes of inquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s inquiries, please only email once.

Certain products that are not immediately available to purchase may be displayed on Refreshclo. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to the item’s dispatch.